At Cassims The Man’s Shop, we want you to be completely satisfied with your purchase. This policy explains when and how you can return an item and receive a refund or exchange. It applies to purchases made through cassimsman.co.za as well as at our store in Port Shepstone, KwaZulu-Natal, and it works alongside your rights under South African consumer law.
Incorrect, Damaged, or Defective Items
If we send you the wrong item, or your item arrives damaged, faulty, or not as described, we will make it right at our cost. You may choose a replacement, an exchange, or a full refund.
- Please notify us within 7 days of receiving your order so we can arrange collection or a prepaid return.
- We cover the return shipping on incorrect, damaged, or defective items — you will never be out of pocket for our error.
- In line with the Consumer Protection Act, goods that are defective or of poor quality may be returned within 6 months of delivery for a repair, replacement, or refund.
Change of Mind (Buyer’s Remorse)
Changed your mind? We understand. How this is handled depends on where and when you bought the item.
Online orders — within 7 days
For orders placed on cassimsman.co.za, you have the right to cancel and return your purchase within 7 days of receiving it, for any reason, under the Electronic Communications and Transactions Act. To qualify:
- The item must be unworn and unused, with all original tags and packaging intact.
- The customer is responsible for the cost of returning the item to us.
- Once we receive and inspect the item, we will refund the purchase price (excluding the original delivery fee).
Online orders after 7 days, and in-store purchases
Change-of-mind returns requested after the 7-day window, or for items bought in store, are accepted at our discretion. Where we do accept them, the item must be unworn, unused, and in its original condition and packaging, and the customer covers the return shipping. We may offer a refund, exchange, or store credit.
Condition of Returned Items
To be accepted, returned items must be:
- Unworn and unused, in their original condition.
- Complete with all original tags, labels, and packaging.
- Accompanied by proof of purchase (order number or receipt).
We reserve the right to decline a return or reduce a refund where an item shows signs of wear, damage, or use beyond what is needed to inspect it.
Items That Cannot Be Returned
For hygiene and practical reasons, the following cannot be returned for a change of mind (your rights regarding genuinely defective goods are unaffected):
- Fragrances and grooming products that have been opened, unsealed, or used.
- Garments that have been altered, tailored, or made to your specifications.
- Underwear, socks, and other intimate items once unsealed.
- Gift cards and sale or clearance items marked as final sale.
Exchanges
Need a different size or colour? We’re happy to exchange eligible items subject to availability. For change-of-mind exchanges, the customer covers return shipping; where the exchange is due to our error, we cover it.
How to Start a Return
Please contact us before sending anything back so we can guide you through the process:
- Email: info@cassimsman.co.za
- Phone / WhatsApp: 039 682 0438
Include your order number, the item(s) you’d like to return, and the reason. We’ll confirm the return address and next steps.
Refunds
Once your returned item is received and inspected, we’ll notify you of the outcome. Approved refunds are processed to your original payment method via PayFast, typically within 7–10 business days. Please note that your bank may take a few additional days to reflect the funds.
Contact Us
Questions about a return or refund? Reach out to Cassims The Man’s Shop at info@cassimsman.co.za or 039 682 0438, and we’ll be glad to help.
This policy does not limit any rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.