Cassims The Man’s Shop (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect when you use cassimsman.co.za or shop with us, why we collect it, how we use and protect it, and the rights you have under South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
Who We Are
Cassims The Man’s Shop is a menswear and fragrance retailer based in Port Shepstone, KwaZulu-Natal, South Africa. For the purposes of POPIA, we are the “responsible party” for the personal information described in this policy. Our Information Officer’s contact details appear at the end of this page.
Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details — your name, email address, phone number, and delivery/billing address.
- Order and transaction information — the products you buy, order history, and delivery details.
- Payment information — payments are processed securely by our payment provider, PayFast. We do not receive or store your full card details on our servers.
- Account information — if you create an account, your login details and saved preferences.
- Communications — messages you send us by email, WhatsApp, phone, or through our website.
- Technical information — your IP address, browser type, device information, and how you use our site, collected automatically through cookies and similar technologies.
- Marketing preferences — whether you have chosen to receive our newsletters or promotions.
How We Collect It
We collect information directly from you when you place an order, create an account, sign up for our newsletter, or contact us. We also collect some information automatically through cookies when you browse the site, and we receive information from trusted service providers such as our payment gateway and delivery partners in order to complete your order.
Why We Use Your Information
We only process your personal information where the law allows us to — for example, because it is necessary to fulfil your order, because you have consented, because we have a legitimate interest, or because we are required to by law. Specifically, we use your information to:
- Process and deliver your orders and handle returns or exchanges.
- Take payment securely and prevent fraud.
- Manage your account and provide customer support.
- Send you order updates and important service messages.
- Send you marketing communications, where you have chosen to receive them.
- Improve our website, products, and service.
- Meet our legal, tax, and regulatory obligations.
Marketing
We will only send you marketing emails or promotions if you have opted in to receive them. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly, and we will stop sending them. Opting out of marketing does not affect service messages relating to your orders.
Who We Share Your Information With
We do not sell your personal information. We share it only with trusted parties who help us run our business and serve you, and only to the extent necessary. These may include:
- PayFast — to process your payments securely.
- Courier and delivery partners — to deliver your order.
- Our website host and technology providers — to operate and secure our website.
- Analytics and email service providers — to understand how our site is used and to send communications you’ve requested.
- Regulators, law enforcement, or advisors — where we are legally required to disclose information.
These providers are required to protect your information and may only use it for the purposes we specify.
Cross-Border Transfers
Some of our service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection comparable to that required under POPIA.
Cookies
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, keep items in your cart, and help us understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
How We Protect Your Information
We take reasonable technical and organisational measures to keep your personal information secure, including secure (SSL-encrypted) connections, restricted access, and regular backups. While no online service can be guaranteed to be completely secure, we work to protect your information and to respond promptly to any security incident.
How Long We Keep It
We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires us to (for example, financial and tax records must be kept for a set period). When we no longer need it, we securely delete or de-identify it.
Your Rights Under POPIA
You have the right to:
- Be told what personal information we hold about you and ask for a copy of it.
- Ask us to correct or update information that is inaccurate or incomplete.
- Ask us to delete or destroy your information where appropriate.
- Object to us processing your information in certain circumstances.
- Withdraw your consent to marketing at any time.
- Lodge a complaint with the Information Regulator.
To exercise any of these rights, please contact our Information Officer using the details below.
Children
Our website and products are intended for adults. We do not knowingly collect the personal information of children under 18 without the consent of a parent or guardian.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown below.
Contact Us
If you have any questions about this policy or how we handle your information, please contact our Information Officer:
- Information Officer:khalid rawat
- Email: info@cassimsman.co.za
- Phone: 039 682 0438
- Address: 32 Reynolds street, Port Shepstone, KwaZulu-Natal
The Information Regulator
If you believe we have not handled your personal information lawfully, you have the right to complain to the Information Regulator (South Africa):
- Website: inforegulator.org.za
- Email: POPIAComplaints@inforegulator.org.za
Effective date: [date]